Jay Grant: User Experience Engineer

Senior Consultant — Freelance

Since 2003

• Advise non-profits, startups, & small businesses on engaging donors & clientele through technology
• Design & develop full-stack applications, using a variety of open source solutions and languages
• Perform data collection & analysis from raw sources & available data sets for client research
• Educate organizations, lead classes & seminars on maintaining technological privacy & security

Personal Care Aide — Private Employer

Since 2006

• Proficent at delivering care in demanding situations while maintaining client personal integrity
• Provide enriching companionship to individuals with developmental, physical & other disabilties
• Assist individuals with daily care activities in home & community, provide transportation as needed
• Mainained records as required by law & agency guidelines; coordinated care with other professionals

Senior Software Developer — Lowe's Home Improvement

2/15-9/16 • Mooresville, NC

• Reduced load times on lowes.com over 75% by extending Adobe Marketing Suite capabilities
• Developed custom JavaScript plug-ins & modules; extended JavaScript libraries where required
• Wrote backend analytics code & developed templates for Node.js powered portions of the site
• Contributed to in-house frontend frameworks, interaction libraries, APIs, test suites & other tools
• Collaborated with backend developers to enhance semantic value in HTML throughout lowes.com
• Worked with Android & iOS teams to integrate & debug analytics tracking in Lowe's consumer apps
• Evaluated & modified third party vendor scripts in order to protect customer privacy & security
• Aided DevOps in developing, testing, & quick-releasing patches & hotfixes into production
• Served as a subject matter expert for analytics development & integration within Lowe's Corporate

User Experience Designer — iContact

12/05–7/06 • Durham, NC

• 200% growth in 1st quarter after relaunch; listed #1 Marketing SaaS for 2007 by Moz.com
Executed heuristic evaluation of application & guided user research & key stakeholder involvement
• Developed comps, storyboards, wireframes, user personas, site maps, & other UX documentation
• Partnered with developers in an Agile environment to create code patterns & functional prototypes
• Performed user research, including customer focus groups, usability tests, & marketing surveys
• Collaborated in creating & executing marketing plans; performed market & competitive analyses
• Worked with local partners to help build a community of UX professionals within the Triangle

Web Designer — Sports Endeavors

8/04–8/05 • Hillsborough, NC

• Optimized large e-commerce sites based on usability tests, surveys, & other requirements discovery
• Championed the usage of emerging standards like semantic HTML & progressive enhancement
• Developed standards-based code for interactive features using HTML, CSS, JS, PHP & Flash
• Collaborated with departments & vendors to endure adherence to brand guidelines & data quality

Web Administrator — Koroberi Marketing

3/02–7/03 • Chapel Hill, NC

• Team Recipient of 2004 American Advertising Association Regional Addy Award

Web Developer — USPS Account, EDS

10/00–9/01 • Raleigh, NC

Assistant Systems Programmer — College of Engineering, NCSU

1/98–1/00 • Raleigh, NC